Here at Eargo, we’re constantly striving for improvement. Whether it’s our quest to make the perfect cup of coffee, or our desire to craft the world’s best hearing aid, we’re always pushing to be better. And today, we’re going to let you in on the things we’ve been learning, developing, and implementing in the past year. Get ready to peek behind the curtain…

Eargo presents: how to make the perfect cup of coffee. Step one: measure out your favorite coffee grounds, but be sure to––

…Oh. You’d rather hear about our brand new hearing aid? Yeah… we should’ve realized. That’s our bad.

Introducing Eargo Neo, our most revolutionary hearing aid, jam-packed with mouth-watering features and benefits.

The nuts and bolts of Eargo Neo

We learned from Eargo Max. We listened to customer feedback, we noted where technology could be improved, where design could be perfected. We knew what we needed to do and we spent plenty of sleepless nights doing it. When we were done, we had a product that surpassed even our wildest dreams.

Eargo Neo on pebble

Eargo Neo sounds better than ever

Our highest audio fidelity ever, less feedback, and even better noise reduction provides an experience that would impress any audiophile. Eargo Neo supports wider bandwidth and better acoustic response in higher frequencies when compared to Eargo Max, and provides an improvement in feedback performance, with more added stable gain capability for signal below 65dBSPL. Plus, redesigned Flexi Palms are designed to reduce feedback while providing technicolor sound for greater spectrums of hearing loss. Whether you’re looking to have a crystal clear conversation or experience your favorite music like never before, Eargo Neo delivers.

Sounds better than ever

Eargo Neo is customizable

We know that there’s no “one size fits all” method to hearing aids, so we wanted to create a device that fits your hearing needs like a glove. Enter the Eargo Neo charger. Fitted with FCC certified BLE, Eargo Neo is cloud-connected, allowing for personalization and customization. Simply call your Personal Hearing Professional (PHP), and they’ll craft a hearing plan F.Y.E.O.—for your ears only. Eargo Neo’s charger also allows your PHP to gain insights into what your ears are all about, so they can make adjustments to create your best hearing experience ever. They’ll be able to see your personal data log and learn from your ears, giving you the smoothest, easiest ride with a hearing aid ever. Airlines could take a lesson or two…

Eargo Neo sports a sleek, new design

From stainless steel contacts to the microphone moving to the rear of the device (with the aim of improving the comfort and acoustics of the system), to all-new Flexi Palms, Eargo Neo is a completely redesigned device. We’ve shaved off every extra millimeter that we could to streamline it as much as possible, leading to our best fit yet. But it’s so much more than just a pretty face––our innovations help improve retention, comfort, and acoustics. So not only does Eargo Neo look like a futuristic dream, it performs like one, too.

Easy afternoon with Eargo Neo

Eargo Neo is substantially more robust

 We listened when our clients (patiently) explained challenges due to wear and tear on the contacts, or an overload of wax. After listening—and learning—we went back to the drawing board, freshly-brewed coffee in hand. Now, you’ll find the contacts flush against the side of the case. Not only is this placement smoother and sleeker, but it helps avoid a buildup of wax on the contacts. This means the ports inside of Eargo Neo will get clogged less often, leading to a more effortless hearing experience (read: you spend less time cleaning and more time hearing). And the charger contacts are now medical-steel grade 316L. That’s pure stainless steel and totally corrosion-resistant. Eargo Neo is basically the Superman of hearing devices. But unfortunately, it won’t help you leap tall buildings in a single bound. Dare to dream.

Eargo Neo is ready to go when you are

Eargo Neo’s charger can hold a charge for an entire week. You read that right: an entire week. And if you happen to find yourself low on juice, just pop ‘em into the charger and head out, no matter where you are. They’ll charge while you’re on your way to work, on your way home, or anywhere in between. One brand new bonus? Neo supports fast charging. On your way to a movie and low on power? Just pop ‘em in the case for thirty minutes, and you’re guaranteed a few hours of uninterrupted sound. With Eargo Neo, you’ll never miss a moment of the action.

Eargo Neo sleek package

We listened. We learned. And we created a device that’s as close to perfect as a hearing aid has ever been. We took everything we loved about Eargo Max and built upon it with one purpose in mind: to give you the best hearing experience possible. 

Eargo Neo will be available late January. Learn more about Eargo Neo online and reserve your new ears by phone at 1-800-734-7603, with an introductory price of $2,550 for a limited time, with financing starting at $118/month. After that, Eargo Neo will cost $2,750 with financing options from $127/month. Eargo Neo comes with a 45-day right to return*, ongoing support by Eargo’s licensed hearing professionals and one-year warranty with the option to extend the warranty to two-years for an additional cost.

And now, we’re going to keep working on that perfect cup of coffee. Hey, we perfected a hearing aid… the sky’s the limit.

Eargo New with coffee

*As of 4/22/19: Eargo systems come with 45 day easy returns and are subject to a $99 handling fee. Eargo will not withhold a handling fee for the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont and West Virginia.

Author

Amanda is Eargo's intrepid copywriter. She spends her days sipping coffee and brainstorming ear puns. So far, she's penned aurally good one or two.

66 Comments

  1. I currently wear Oticon Hearing aids . I have problems w them filtering out crowded locals ( restaurants etc) also they get “steamed up l” when I do yoga etc. I have had both of them replaced one after another , due to them cutting out and enventully not working . How would I expect the Eargo Neos respond to these issues ?

    • Eargo devices greatly reduce background noise with layered noise reduction technology that provides a cleanly amplified sound and an extended frequency range up to 7750 Hz. Our devices also provide active feedback cancellation technology. Regarding your yoga question, the quick answer is that it depends (hot yoga may of course be a stickier issue). We’d suggest calling our Personal Hearing Guides at 1-800-734-7603 to learn more.

  2. I tried the Eargo Max last year. I liked the technology but was unable to insert the aid into my ear canal. Is the form factor of the new NEO device small enough that I should try again?

    • We’ve updated our device so our hearing aids are sleeker. We’d suggest requesting a free sample for fit and feel from try.eargo.com to see (or not!) for yourself.

      • Who may I contact to inquire about receiving a trial pari of the new Eargo Neo? I have the Max trial pair, and was just about to order a true set. I would rather try the Neo before I make any final decision.

        • We would suggest giving your Personal Hearing Guide a call at 1-800-734-7603.

  3. I commonly wear bluetooth earbuds to listen to music, podcasts, etc. Can I continue to do that if I am wearing Neos?
    thanks.

    • We’d recommend using over-the-ear headphones when using Eargo to ensure you don’t miss a beat!

  4. The right unit works perfectly and I am happy as a clam but the left one seems to have lost much of its amplification power. When I double tap my left ear, I can hear the program very faintly announce the change from one to two etc. The left unit has suffered no trauma that would explain the loss of oomph. Any suggestions how to restore to original level of amplification?

    • Thank you for letting us know, Bryan. We’ll loop your Personal Hearing Professional in on what’s going on, and please feel free to give us a call at 1-800-734-7603. We’re all ears!

  5. Frank Marra Reply

    Are you offering current Eargo owners any discount to buy the new version?

    • We certainly are, Frank! We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn about your opportunities to upgrade to Eargo Neo.

  6. I am sending back a pair of the Max Eargo . I’m in my 45 days and they send me the package to send them back in . I would like to try the Nego would they let me keep the max alittle longer till my Nego came in ? Thanks

    • Cindy, we’d be happy to help. We’re not seeing a match in our database for a client with the email address you used to leave a comment here. Could you please get in touch with your Personal Hearing Professional at 1-800-734-7603? We’re all ears to help yours hear every moment.

  7. I am sending back a pair of the Max Eargo . I’m in my 45 days and they send me the package to send them back in . I would like to try the Nego would they let me keep the max alittle longer till my Nego came in ? Thanks

    • Cindy, we’d be happy to help. We’re not seeing a match in our database for a client with the email address you used to leave a comment here. Could you please get in touch with your Personal Hearing Professional at 1-800-734-7603? We’re all ears to help yours hear every moment.

    • We hear you, J.A., but that’s kind of our point – we work hard to keep your hearing loss under wraps. We’d suggest requesting our free sample for fit and feel so you can see (or not) for yourself once our device is in your ear. Request yours today from https://try.eargo.com.

      • David Katzman Reply

        I have a trial set of Eargo hearing aids, are they a different fit and feel to the NEO version?
        If NEO is different, can you please send a fitting sample?
        I’m just about ready to move forward with them, just want to make sure I get the best ones.

        • David, we’d suggest getting in touch with your Personal Hearing Guide at 1-800-734-7603 to request a second sample kit. We’ll let them know about your request, so expect a call from your PHG!

  8. Floyd Petterson Reply

    It,s to bad you had to experiment on the consumer a spent 2350.00 on a set of your hearing aid only to find out they were experimental they make my ears itch terri bly wish I had,not spent the money so soon waited until they were perfected

    • Thank you for your comment, Floyd. We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn about your opportunity to upgrade to Eargo Neo.

    • We wish we didn’t have our hearing aids in so we couldn’t hear that, Bobbye. Why do you say so?

    • Eargo is a modern hearing aid, designed for adults experiencing mild to moderate, high-frequency hearing loss. Our device may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our tPersonal Hearing Guides with any questions at 1-800-734-7603. Ch(ears)! 👂

  9. Andrew Harowski Reply

    What ever happen to Mr. Chase he was going to send me something but what he really wanted was a security deposit an I told him when I get them we would talk still have not received anything .He e4ven said my trail date would end on 3/2/2019 still no word.

    • Hi Andrew, based on the records associated with your email address we see that you had requested a Sample Kit, which was delivered on February 1. The Sample Kit is yours to keep, or do with what you wish. We’ve requested your Personal Hearing Guide Kyle give you a call to discuss next steps. Please feel free to beat us to the (contact) punch. We’re all ears at 1-800-734-7603.

  10. Are there any consumer accessible attributes via bluetooth; i.e. phone connection, pc, other?

    • With Eargo Neo, your Personal Hearing Professional will be able to craft a custom plan so you can hear life to the fullest, delivered via Bluetooth to your device. Our Personal Hearing Guides (think of them as your ear’s personal concierge) can discuss more at 1-800-734-7603.

    • We do not currently handle any direct filing with insurance companies as it helps help keep costs down for our clients. If your provider covers hearing aids, our audiologists will complete a superbill for you. Our personal hearing guides are all ears 👂 at 1-800-734-7603 for any questions.

  11. I use a phone earpiece when I talk on the phone. Would I have to put in the eargo first then connect my Plantronics ear phone?

    • We would recommend using over-the-ear headphones, paired with Sound Profile 1 for your best listening experience yet.

  12. Is the cost ($2550) for just one hearing air, or a full pair, one for each ear? I’m on a fixed SS income, so I need to consider those type things.

    • Our price includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our personal hearing guides. Financing options are available for as low as $90/month over 24 months. Each purchase of an Eargo device comes with a 12-month warranty and 45-day money back guarantee with free, fast shipping. Learn more at shop.eargo.com. Or, call our Personal Hearing Guides at 1-800-734-7603.

  13. I am currently waiting on my first pair of CIC heating aids. I have never worn hearing aids before but it’s time to do so. I tried the lyric several years ago but I did not like that I could not remive them and put them back in myself. I have seen the information on eargo. What is the warenty on neo? Is it full cost to replace if they go bad? What is the epecected life of the units?

    • While hearing aids are generally replaced every 3 – 5 years, Eargo is a technological device, similar to a smartphone, and the lifetime of the product will be dependent on the wearer’s type and frequency of use. As with any piece of electronics, our device’s lifespan is a function of how well you care for them and tech obsolescence. We have Eargo devices that are still fully operational since we began selling them in 2015. Each purchase of an Eargo device (whether that’s Plus, Max or Eargo Neo) comes with a 45-day, risk free money-back guarantee so you can return your device, no questions asked. Our device also comes with a one-year warranty. Learn more about the details of our warranty here: http://eargo.com/misc/warranty, and call our Personal Hearing Guides at 1-800-734-7603 with any questions.

    • Eargo is a modern hearing aid, designed for adults experiencing mild to moderate, high-frequency hearing loss. Our device may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our Personal Hearing Guides with any questions at 1-800-734-7603.

  14. What type of batteries are used, and how many charges will they take before they need to be replaced? Can I replace them or does the device need to be sent in for service?

    • We’ve nixed those pesky batteries in favor of a more modern way to power up! Our rechargeable hearing aids are generally replaced every 3 – 5 years, Eargo is a technological device, similar to a smartphone, and the lifetime of the product will be dependent on the wearer’s type and frequency of use. Our Personal Hearing Professionals and Client Care teams work with clients when they’re experiencing trouble with their devices, depending on the issue at hand. They can help answer questions about types of service, our warranty and more at 1-800-734-7603.

  15. Hi , do you ship overseas and what is the expected life expectancy of the Neo based on average use?

    • Due to FDA regulations, we do not currently have stores or ship outside of the United States. We will send either a sample kit or a set of hearing aids to a person’s US address contact and allow them to make personal arrangements for the overseas shipping. While hearing aids are generally replaced every 3 – 5 years, Eargo is a technological device, similar to a smartphone, and the lifetime of the product will be dependent on the wearer’s type and frequency of use. Our Personal Hearing Guides are all ears at 1-800-734-7603 for any questions.

  16. Louise Abbate Reply

    I wear aids all day every day from 6an to 11 a12 nidnite , how long may I expect them to last .

    • Our rechargeable hearing aids hold a full charge for up to 16 hours of use, and take approximately 6 hours to charge.

  17. oreo executive Reply

    I have used lyric and they have worked great. I recently moved to CA and find that the local rep charges over 3500 for these annually so I am looking at other alternatives. Do people purchase these once every 3-5 years? How often do you need to clean the devices? Can you swim and shower with them?

    • Eargo devices are not waterproof. Please do not wear them while swimming or in the shower. Eargo is a technological device whose battery life is rated at 1,000 charging cycles, though he lifetime of the product will be dependent on the wearer’s type and frequency of use. As with any piece of electronics, our device’s lifespan is a function of how well you care for them and tech obsolescence. We have Eargo devices that are still fully operational since we began selling them in 2015. You can learn more about some of our best practices here: https://eargo.com/guides Please call our Personal Hearing Guides with questions at 1-800-734-7603.

  18. Philip Nielsen Reply

    What are the technical specs on your device? My hearing drops 80 dB after 1200 hertz. I read this off my audiology report. There is no point for me to go further if I do know the programming aspects.

    • Hi Philip, our specs are available in our user guide: https://eargo.com/guides. We’d suggest giving our Personal Hearing Guides a call at 1-800-734-7603 to learn more about whether Eargo is right for your mild to moderate, high-frequency hearing loss.

  19. At 81years and on fixed income how do you expect I would benifit. Seems if you had prices set where one could afford your product you could help people hear ! I’m sad to see the elderly taken advantage of. Shame on those who feel greed is ok.

    • We offer a range of pricing options for our hearing aids, starting as low as $1,650 for Eargo Plus. Eargo Neo, which features our best noise reduction, our best feedback cancellation, and added stable gain costs $2,750. Eargo costs about 52% less than the average, traditional hearing aid. You can learn more about our low-cost financing options, starting at $90 a month for 24 months, at shop.eargo.com, or by calling our Personal Hearing Guides at 1-800-734-7603.

  20. JAMES Lucas Reply

    I just got done reading about Ergo hearing devices. Your rep./robot called me before I was even done studying the ad..
    Unfortunately I was unable to get to the phone in time, but I will call you folks.
    I have hearing aids that I don’t wear. I simply can’t get them in my ear. plus I wear glasses that prevent them from fitting properly.
    It looks like your hearing aids are a very different design, so I’ll take advantage of the free “fake” hearing aid.

    Thanks
    Jim Lucas

    • Thank you for your interest in Eargo, Jim. Your Sample Kit was delivered on March 25, and should take about 5-7 business days to arrive. We’re all ears to hear what you think about our fit-and-feel sample!

  21. Joseph K. tom Tom Reply

    Can I change my mind – I decided not to order the new hearing aid.

    • Thank you for letting us know, Joseph. We’ll send a note to your Personal Hearing Guide. We hope you find a hearing solution that meets your needs.

  22. Hi. I have tinnitus. Can’t been in a room with lots of people talking.
    Which of your devices would help me the most?
    Thanks

    • Eargo was designed for adults with mild to moderate, high-frequency hearing loss. We cannot offer assurance our hearing aid will provide relief from tinnitus. Please call our Personal Hearing Guides with any questions. We’re all ears at 1-800-734-7603.

    • We’re currently selling three sets of hearing aids, Eargo Plus and Eargo Max and the recently-released Eargo Neo, for $1,650, $2,150 and $2,750, respectively, with financing options as low as $90/month. Our price includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our licensed Personal Hearing Professionals. Have questions? Our Personal Hearing Guides are all ears at 1-800-734-7603.

    • We’re currently selling three sets of hearing aids, Eargo Plus and Eargo Max and the recently-released Eargo Neo, for $1,650, $2,150 and $2,750, respectively, with financing options as low as $90/month available at shop.eargo.com. Have questions? Our Personal Hearing Guides are all ears at 1-800-734-7603.

    • Thank you for considering Eargo. We hope you find a hearing solution that meets your needs.

    • We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting the sample kit, you’ll receive a call from one of our personal hearing guides to discuss your level of hearing loss, as Eargo was designed for adults with mild to moderate hearing loss. You can request your non-working sample kit today from try.eargo.com, or call us with any questions at 1-800-734-7603. We’re all ears!

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