“Not a single person knows I wear hearing aids and I don’t tell them, either.”– Scott

The Gift of Better Hearing

Coloradan client Scott B. didn’t experience any early warning signs of hearing loss throughout his childhood. Instead, it snuck up on him just as he passed over the proverbial hill, a birthday so many of us pretended never happened. Scott attributes his hearing loss to hunting pheasants with his friends in South Dakota, where he used a left-handed shotgun that ejected shells near his left ear. 

Success story S. B.

Scott and his loyal hunting dog

Scott first stepped into his local audiologist’s office the day before he turned the tender age of 45, seven years after he began to notice a loss of hearing ability in his left ear. He considered hearing more “a gift to himself,” as he experienced more and more difficulty every Sunday at church, where he positioned himself with his right ear facing the altar to reap the benefits of the lesson being shared.

Success story S. B. 2

Coloradan client Scott traverses mountains in his spare time.

He also experienced complications hearing at restaurants and “anywhere there was a lot of background noise.” Scott’s hearing loss was made more apparent.

Why the wait? Scott felt too young for assistive hearing technology. He was super athletic, a guy’s guy. He wore his hair like a Marine, and “did not like the look of bulky hearing aids that protruded out the back of your ear.” We hear that. Scott did not want a visible hearing aid – end of story.

Though he did not purchase a hearing aid from his local audiologist, Scott’s birthday present to himself paid in spades as he began to more seriously consider his hearing health. He focused on learning more about available hearing technology when an aid mentioning “totally in-ear, rechargeable” hearing aids caught his eye (this is starting to sound familiar to us). Scott immediately had questions: Would he have to take another hearing test at the audiologist’s office he walked out of earlier that year, how much would our modern hearing aids cost and how long would it take to adjust to a hearing device?

“Suck It Up, Buttercup.” Our Personal Hearing Professional Answers Scott’s Questions

This is the point in the story where we come in (it’s always our favorite part). Scott called our team of “patient” Personal Hearing Guides, originally skeptical about whether Eargo could help boost his left ear’s hearing capabilities. Sold in part by our 45 day, money-back guarantee, as well as the fact Scott said our PHPs have “all of the answers,” Scott now had a brand new pair of Eargo hearing aids to enhance his hearing.

Scott admitted he had a hard time understanding just how capable our devices are before a phone call with his Personal Hearing Professional, Kathleen. Scott’s newfound devices were causing an occlusion effect, which he thought was “creepy.” He told us she said “suck it up, buttercup” (we’re not sure whether that’s a direct quote or if its contents have been altered) to encourage Scott to wear both of his hearing aids for the entire day while testing them in different environments and with different sizes of our patented Flexi Fibers to allow for more airflow. Scott took his Eargo devices to church, to restaurants (we like being wined and dined) and around his Colorado town.

Scott even brought his discreet hearing devices on a trip to Colorado’s Special Olympics, where he teaches basketball. While speaking with his friend, Bill, he reached into his ear to remove his hearing aids and heard Bill say, “I’ll be damned.” Laughter ensued. Little to Scott’s knowledge, Bill was also enhancing his hearing with help from Eargo.

Scott is now so confident in his hearing aids that he had advice to share with new-to-Eargo clients:

“My advice would be to absolutely try Eargo and to be patient at first as your ears adjust to wearing hearing aids and how your own voice sounds. It’s essential to work with your Personal Hearing Professional to work through any questions about what you’re experiencing. Eargo worked out well for me, and it does work – I don’t have to turn my head anymore at church. Not a single person knows I wear hearing aids and I don’t tell them, either. Eargo has solved my hearing issues.”– Scott

Scott’s Eargo Experience as told by his Personal Hearing Professional, Kathleen Boyce

Scott and I began working together earlier this year using Eargo’s modern telehealth model. Like many of our clients, Scott reported difficulty communicating in social environments and was looking for an innovative solution to help bring more balance to his very active lifestyle. While coaching Scott through the ins-and-outs of his newfound hearing and learning more about his listening needs as a first-time hearing aid user, he would often provide me with a recap of his week on our scheduled check-in calls.

It was on one of these calls about eight weeks into his Eargo journey that Scott shared a fun story with me. He told me that one of his best friends had come to Colorado to visit him and they had gone out to grab a drink and catch up. Scott knew his friend, Bill, had a history of hearing problems and because of his own experience, Scott had planned on referring him to Eargo for help. During their conversation, Scott excitedly pulled out his new hearing aid to show his friend. To his utter surprise, Bill responded by unexpectedly pulling Eargos out of his own ears! They lived 1000+ miles apart and they had no idea that they had both ended up choosing Eargo to manage their hearing needs. Talk about a small world!

In working together these past 6 months, Scott and I began to get to know each other and quickly learned that we had a lot in common. We were both originally from the Midwest, had lived in the same town just outside of Denver, and had even attended the same Church at one point in time (Did I mention it’s a small world?).  Earlier this month while visiting Nashville with his family, Scott added our Eargo support center to his list of planned stops so that he could meet myself and the rest of the team in person. It was so nice to finally put a face to a name!

One of the things I truly love about working at Eargo is that while we help thousands of customers improve their hearing and quality of life from the comfort of their own home using telehealth audiology, they still get the feel and experience of the local “ma and pa” hearing clinic because we treat our clients like they are our family. In fact, many of them, like Scott, even become friends along the way!

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Keep your hearing loss under wraps with our discreet, virtually invisible hearing aids. No one will be the wiser. Request your free sample for fit and feel, or call our Personal Hearing Guides at 1-800-734-7603. It will be our little secret (we’ll never tell).

Author

Dr. Boyce works in Eargo's Nashville command center. She's nerdy by nature (most audiologists are!) and loves watching our life-enhancing technology transform client’s lives.

10 Comments

  1. I wasn’t as fortunate as Scott. I purchased the older Eargo models shortly before the
    newer Eargo M

    • Jennifer D. Reply

      Bill, we’ll ask a member of our team to reach out to discuss upgrade options.

  2. Gary Lee Arnold Reply

    NOTHING I’d like more than to buy these hearing aids. However, I have no money to do so and cannot pay monthly. There is no point sending me further “newsletters”. Thank you.

    • Jennifer D. Reply

      You can learn about our pricing and low-cost financing options, starting from $90 a month over 24 months, as well as our payment plans and $0 down, in-home trial at shop.eargo.com/trial.

    • Jennifer D. Reply

      We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting the sample kit, you’ll receive a call from one of our personal hearing guides to discuss your level of hearing loss, as Eargo was designed for those with mild to moderate hearing loss. You can request your non-working sample kit today from try.eargo.com, or call us with any questions at 1-800-734-7603. We’re all ears!

  3. I am satisfied with my enhanced hearing with much thanks to the different program levels. However the units keep slipping down so I have to keep pushing them back into my ear (a dead giveaway I am wearing hearing aids). Any suggestions?

    • Jennifer D. Reply

      We’d recommend speaking with your Personal Hearing Professional, as they can provide recommendations on how to best place your devices so they stay in place all day.

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