Purchasing Eargo vs. Traditional Hearing Aids

I was recently visiting my hometown in northeast Ohio, and saw some great television commercials for the world-famous Cleveland Clinic. They were touting their latest approach to patient care using telehealth and virtual conversations with their providers. In the commercial, patients were shown receiving the same convenient, innovative, and compassionate personal care through telehealth that has made them world renowned.

The Cleveland Clinic is just one of hundreds of health care practices, large and small, evolving to meet the needs of today’s healthcare consumer. In hearing care, Eargo is leading the charge not only with performance-driven hearing aid design but also in the purchase and delivery of our devices.

Analysis Paralysis: Which Hearing Aid Is Right For You?

If you’re like most people when making a big ticket purchase, the first thing you do is research online and begin educating yourself. Finding the right hearing aid is no different. There are dozens of brands and styles, hard-to-grasp technology jargon, and pricing that can seem unbelievably high. After all that, you’re tasked with finding a reputable local hearing professional with whom to work with. Over the years, I’ve seen too many people who need a hearing aid solution simply halt all decision-making while trying to navigate the information around purchasing hearing aids.

Eargo is fixated on making things easier for our clients. Our sole focus is to help people hear and live better while making it easy.  So, how do we do it?

Convenience

In today’s world, we’re all busy and we value time more than ever. At Eargo we feel your pain and respect your time. So, when it comes to your hearing aid purchase, here are some options.

Option #1 – The Conventional Way. You call to schedule an appointment in the same way you would any physician appointment. You then take time from work or other important activities and drive to the hearing aid office where you’ll easily spend a couple hours going through their process. Their process involves having your hearing tested in a conventional small sound booth and then being presented several options of hearing aids to buy. That doesn’t even cover all the follow-up trips you would have to make if you ordered hearing aids. And we haven’t mentioned the cost. Most people spend between $4,000 and $6,000 for a pair of hearing aids this way. To be fair, there are some people with more severe or medically involved hearing loss who need to see a hearing professional in person, but we believe we have created a more efficient and modern approach and that people should have options.

Eargo Max easy to buy

Option #2 – The Eargo Way. Click on eargo.com, or call 1-800-734-7603 to speak with a Personal Hearing Guide or hearing professional. Through a series of questions focused on your lifestyle and perceived hearing ability, we help you decide if an Eargo device is an appropriate option for you. Our hearing professionals can even review a hearing test with you if you have one. Once Eargo is deemed to be a great option, you can order your Eargo devices without leaving your home or taking time out of your busy schedule. Within a couple days, they’ll arrive at your home to begin your 45-day trial period. It’s at this time you’ll begin your series of telehealth consultations with one of our Personal Hearing Professionals to help you get started with your Eargo devices enjoy better hearing. No waiting, no driving in traffic – just an easy solution to improve your hearing.

Comfort – It Matters!

A past colleague of mine frequently discussed hearing aid success in terms of meeting what I like to call “the comfort experience.” There are three parts to this experience:

  1. Psychological comfort
  2. Wearing comfort
  3. Sound comfort

Psychological comfort refers to how a person feels about wearing a particular style of hearing aid. For example, if you purchase a style that makes you self-conscious, you’re likely to be reluctant to use it. Wearing comfort is exactly what it implies. In the simplest of descriptions, you want to forget you’re wearing hearing aids and you don’t want it to get in the way of glasses or wearing hats. Sound comfort refers to the quality of sound the hearing aid is amplifying and if it’s naturally pleasing in most situations. If you can hit all three levels of consumer comfort, you stand a great chance to have a successful hearing aid experience.

Eargo Max

Sadly, 3 out of 4 people today are given one choice of one hearing aid style to use and it’s usually the style that fits behind and over the ear. While there are surely audiological reasons for some people using this type of hearing device, the three levels of comfort are rarely met with conventional hearing aids.

So, how does Eargo stack up? Invisibly, if we were to guess. If psychological comfort hinges on how you feel about using hearing aids, being virtually invisible is a huge win for Eargo. We’ve read the research, talked to many hundreds of people, and know most people prefer a hearing solution that doesn’t advertise itself.

Next, how about wearing comfort? Well, we think we’ve got that covered. Our patented Flexi Fibers made from soft, medical-grade silicone material suspend Eargo inside the ear canal allowing the ear to “breathe” and not feel plugged. They also conform to the shape of the ear canal for an unsurpassed fit.

Lastly, let’s address sound comfort. While no hearing aid will return your sense of hearing back to its pre-hearing loss state, our fitting approach and use of Flexi Fibers gives Eargo a distinct edge over conventional hearing aids. Without getting too techy, the Flexi Fibers keep the ear canal open allowing sounds you can hear normally to pass into the ear unblocked and un-amplified. We then use our digital processor to focus on the high-frequency sounds of speech for the clarity people need. 

The Best Hearing Aid

Our new Eargo Max device has advanced sound processing features for wind and background noise, as well as increased clarity without feedback. As you can see, our team of engineers and hearing industry experts have thrown the rule book out the window in regard to Eargo’s design and functionality giving the Eargo user unsurpassed sound comfort. Call our team of hearing health professionals at 1-800-734-7603 with any questions about our modern best hearing aids. We’re all ears!

Author

Steve as Eargo’s Head of Sales Operations, with over 25 years experience as an audiologist, Steve has helped countless patients over the years.

28 Comments

  1. Linda Brantley Reply

    Please cancel; I do not wish to receive a trial pair. Do Not send ant to my home!!!

    • Jennifer D. Reply

      Hi Linda,

      Thank you for considering Eargo. I’ll send a note to your personal hearing guide now. We hope you find a hearing solution that meets your needs.

      Ch(ears)!

  2. Peter Goslett Reply

    Very interesting! Just nothing about the price of your devices.

    • Jennifer D. Reply

      We’re currently selling two products, Eargo Plus and Eargo Max, for $1,950 and $2,450, respectively, with financing options as low as $90/month. Eargo costs about 52% less than the average BTE hearing aid. Our personal hearing guides can walk you through our payment plans and in-home trial at 1-800-734-7603 or https://shop.eargo.com/trial.

  3. loren osborne Reply

    please send me another pair of trial ….. my dog ate one 🙁

    • Jennifer D. Reply

      We’ll send your request to your personal hearing guide; they should be reaching out shortly. Please feel free to dial us directly at 1-800-734-7603.

  4. So does the ergo max just handle the high frequency sound? It sounds as though it is not a prescription driven solution for one’s specific needs; can they be worn swimming? or in the shower?

    • Jennifer D. Reply

      Eargo was designed for adults with mild to moderate, high-frequency hearing loss and may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com. While our audiologists can certainly help determine whether Eargo is right for each client based on their provided audiogram, our proprietary processes allow for our audiologists and licensed hearing health professionals to determine whether Eargo is right for each client’s mild to moderate, high-frequency hearing loss. Eargo devices are not waterproof. Please do not wear them while swimming or in the shower. Please call our personal hearing guides with any questions at 1-800-734-7603. We’re all ears!

  5. What happens when the batteries won’t charge anymore?
    What is the life of the rechargeable batteries?
    How long is the warranty?

    So, if I get them wet, I’d have to buy new again?

    • Jennifer D. Reply

      Eargo devices are not waterproof. Please do not wear them while swimming or in the shower. Eargo was designed for adults with mild to moderate, high-frequency hearing loss and may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our team of personal hearing guides with any questions at 1-800-734-7603. Ch(ears)!

      • You ddi not answer Robbie’s question regarding battery life. and replacement process.
        What is the difference between plus and max

        • Jennifer D. Reply

          You’re right, Chris. Thank you for keeping us in line! Our devices are similar to technological devices (like smartphones) and the lifetime of the product will be dependent on the wearer’s type and frequency of usage. Please call our team of personal hearing guides with questions at 1-800-734-7603, or learn about our money-back guarantee and warranty hear: eargo.com/misc/warranty.

      • What about wearing them in the rain? It seems certain that some water would enter the ear.

        • Jennifer D. Reply

          Eargo devices are not waterproof, so we’d recommend keeping clear from any torrential downpours!

  6. Edmund Marcelo Reply

    I am still waiting for the free trial sample that you promise to sent.( 2 weeks ago)

    • Jennifer D. Reply

      Hi Edmund, your personal hearing guide let us know your sample kit was delivered yesterday. It should arrive in the next 5 – 7 business days. Have questions? We’re all ears at 1-800-734-7603.

  7. charles leininger Reply

    i’m retired and on social security what is the cost involved with these hearing aids?

    • Jennifer D. Reply

      Our free sample is just that – free – we even cover shipping costs. We’re currently selling two products, Eargo Plus and Eargo Max, for $1,950 and $2,450, respectively, with financing options as low as $90/month. Eargo costs almost 50% less than the average BTE hearing aid. Our personal hearing guides can walk you through our payment plans and in-home trial at 1-800-734-7603 or https://shop.eargo.com/trial.

  8. JOE HEAVEN Reply

    is your product FDA approved?
    you seem to skirt the battery life -is it good for a full day or more?
    what electrical components are in this product?
    what is the distance that your product be able to pickup conversations ?

    • Jennifer D. Reply

      Eargo is a Class I, FDA-regulated hearing aid intended for adults experiencing mild to moderate, high-frequency hearing loss. Our rechargeable hearing devices hold a full charge for up to 16 hours of use, and take approximately 6 hours to charge. I’d suggest reading our website to learn about how Eargo helps amplify sound, and calling our team at 1-800-734-7603 to discuss specific electrical components.

  9. John Conway Reply

    My audiologist recommended a type of hearing aid called, I believe a “crossover” (?) because I have lost nearly all hearing in one ear. Do you offer this type of hearing aid?

    • Jennifer D. Reply

      Not at this time. Eargo was designed for adults with mild to moderate, high-frequency hearing loss and may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our team of personal hearing guides with any questions at 1-800-734-7603. Ch(ears)! 👂

  10. You quoted two different prices. Are those prices per ear piece or for a pair?

    • Jennifer D. Reply

      For a pair. Each prices includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our personal hearing guides.

  11. Pete Belding Reply

    My hearing aids are provided by the VA but I certainly would like to hear better. I miss some of what is said especially when there are mixed sounds such as a restaurant and I miss lots of what is said in many movies. My present hearing aids even reproduce the sounds I hear well without hearing aids and they don’t do that very well either. I would like to try these and would buy them if they are significantly better than my VA supplied main line provided ones. Will you do that for me?

    • Jennifer D. Reply

      We would be happy to work together to see (well, hear) if Eargo is the right hearing solution for your needs. We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting the sample kit, you’ll receive a call from one of our personal hearing guides to discuss your level of hearing loss, as Eargo was designed for those with mild to moderate hearing loss. You can request your non-working sample kit today from try.eargo.com, or call us with any questions at 1-800-734-7603. We’re all ears!

  12. I am satisfied with the improvement of my hearing and have a question about comfort. It seems that my ear canal is different for each ear, and I feel that one or the other continues to work themselves out to the point I am continually pushing them back in for fear of losing them. Will the smaller feelers help that situation as I am still wearing the ones that came with the product.

    • Jennifer D. Reply

      While every human being is unique …it turns out the size of our ear canals is not. So Eargo devices come in two sizes: 12 and 15. Size 12 is going to be the right fit for about 90% of ears out there. Have questions? We’re all ears at 1-800-734-7603.

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