Come on Eileen. Who Let the Dogs Out? Eye of the Tiger. 99 Luftballons.

Oh. Don’t mind us. We’re just naming some of our favorite one-hit wonders. And getting all of these songs stuck in your head for the rest of the day. You’re welcome.

You know what wouldn’t make our list of one-hit wonders? Eargo. That’s because Eargo is about to drop its third hit in a row: Eargo Neo.

Eargo Neo dancing small

Meet the Minds Behind Eargo Neo

We recently had a conversation with our Chief Technology Officer, Tim Trine, who filled us in on how Eargo Neo went from an idea to a reality, and the brilliant team behind the product. Which reminds us, we really need to thank Tim for providing us the information needed to write this blog post…and to apologize for singing “99 Luftballons” at him for twenty minutes straight…

Chief Technology Officer Tim Trine
Chief Technology Officer Tim Trine

Maybe you’re familiar with Eargo’s earlier hits, Eargo Plus and Eargo Max. They both turned the hearing aid industry on its ear and made everyone sit up and take notice. But as our CEO Christian Gormsen said, we needed to be more than a one-hit, one-product wonder.

With Christian at the helm, the chances of that happening were basically zilch.

Christian’s been in the hearing health and professional services industry over two decades, so he’s more than earned his stripes. Heck, he’s probably earned some polka dots. He’s been instrumental in growing the hearing health and professional services market for leading global companies, and he’s really good at what he does. Seriously, they don’t name just anyone one of the best CEOs of 2018.

Christian
Eargo CEO Christian Gormsen

And so with Christian at the controls, we went back to the studio to mix and master our latest device. Product development on Eargo Neo started in 2017. Coincidentally, our research and technology department’s crippling caffeine addiction also started in 2017. That’s because they were tasked with making sure we took what worked so well in Eargo Max and Plus and building upon it, improving the battery capacity, Flexis, design, audio fidelity, and connectivity.

So…y’know, small stuff.

Props to the team (and to caffeine, the real MVP), because they got the job done. You can see the difference in Eargo Neo right away: it’s smoother, sleeker, and streamlined, which translates to our best fit yet.

Neo on spot light

Flexi Palms provide a better acoustic seal which means richer, fuller sound. And most exciting of all? Eargo Neo is fully customizable, thanks to cloud connectivity and Bluetooth capabilities. That means more personalized attention from your Personal Hearing Professional (PHP), and fully personalized hearing plans, made for your ears only.

Pretty neat, right?

We asked Christian what excites him the most about Eargo Neo’s launch. “It’s really been a study in industrial design,” Gormsen said. “How do we optimize the physical fit, the comfort we provide, the ease of insertion and operating, the power we can provide.” He acknowledged it was an ambitious undertaking, but is confident that Eargo Neo is going to deliver on all fronts.

What made him so confident? The ace up our sleeve, of course. Or should we say…the Aase up our sleeve?

Say hello to Jonathan Aase. He’s our Principal Product Design Engineer, resident ski and surf bum, and all-around tech wizard responsible for revolutionizing Eargo.

Eargo Principal Product Design Engineer Jonathan Aase
Eargo Principal Product Design Engineer Jonathan Aase

Jonathan came to us after a six-year stint at a little-known company called Apple. He worked on all manner of accessories and was the architect behind Apple’s Airpods. That’s right… if Airpods have ever graced your ears, you own Jonathan a debt of gratitude. Or a high-five. Whatever’s easier.

While working on Airpods, Jonathan learned how to make a high-quality consumer product from start to finish. It’s knowledge that we’re pretty grateful for here at Eargo. But even though Jonathan was constantly learning and developing cutting-edge products, he found himself wanting more. He wanted to help others and make a positive impact in the world.

Oh hey, guess what Eargo also wants to do?

So Jonathan came on board, full of dreams, ideas, and a burning desire to reduce the amount of waste that goes into products.

That’s right: not only did he revolutionize Eargo’s product design and technical abilities, he gutted and simplified the device architecture, leading to fewer parts and less waste. Want an example? Eargo Max’s charging area required four parts. Eargo Neo’s? Only one.

Eargo Neo’s overall footprint, energy and materials are far less than any prior Eargo device. So not only is Eargo Neo helping customers, it’s helping the world. Pretty neat, eh?

Easy afternoon with Eargo Neo

With all that technical know-how, we can see why Christian was so confident that Eargo Neo would deliver. And as nervous as we are to watch our baby spread its wings and take flight in the world, we can’t wait to hear your thoughts.

So how do you get your hands on Eargo Neo? You can learn more about Eargo Neo online and reserve your new ears by phone at 1-800-734-7603, with an introductory price of $2,550 for a limited time, with financing starting at $118/month. After that, Eargo Neo will cost $2,750 with financing options from $134/month. Eargo Neo comes with a one-year warranty and ongoing support by Eargo’s licensed hearing professionals with the option to extend the warranty to two-years for an additional cost. Eargo Neo is only available in the United States.

 

Author

Amanda is Eargo's intrepid copywriter. She spends her days sipping coffee and brainstorming ear puns. So far, she's penned aurally good one or two.

25 Comments

  1. David Jarrett Reply

    As fast as you are developing new products, I believe you should have a $500.00-$700.00 trade-in, trade-up program in place for us original Eargo wearers. We can’t afford to invest $2500.00 every year or two to keep up with your upgrades even though we love your products.
    Sincerely,
    Dr. David Jarrett

    • We suggest new-to-Eargo clients try our free sample kit to get an understanding of the fit and feel of our devices. After requesting the sample kit, you’ll receive a call from one of our personal hearing guides to discuss your level of hearing loss, as Eargo was designed for adults with mild to moderate hearing loss. You can request your non-working sample kit today from try.eargo.com, or call us with any questions at 1-800-734-7603. We’re all ears!

    • I agree with the suggestion of a pricing break to be given to early adopters of Eargo! I started with the EARGO and have been a great spokesperson and promoter with my baby boomer friends. Unfortunately investing in a upgraded model every 2 years isn’t possible. Keep up the improvements but give your #1 fans the increased support which will multiply in our advocacy and promotion of Eargo to our huge circle of potential clients!

    • Beverly Lorig Reply

      I agree with the suggestion of a pricing break to be given to early adopters of Eargo! I started with the EARGO and have been a great spokesperson and promoter with my baby boomer friends. Unfortunately investing in a upgraded model every 2 years isn’t possible. Keep up the improvements but give your #1 fans the increased support which will multiply in our advocacy and promotion of Eargo to our huge circle of potential clients!

  2. Cannot wait to get a set to try… Looking forward to adjusting them from my phone and squelching some of the feedback in my current ones !!!!!

  3. Looking for an answer to David Jarrett’s question posted 1 day ago (1/14/2019) about a trade-up program where you give a reduced price to existing customers who trade up to a more advanced model… Do you have one?

    • We do offer upgrade options between each of our devices. We’d suggest giving your Personal Hearing Guide a call to learn more about your specific upgrade options at 1-800-734-7603.

  4. I am assuming that the #2,500 price is for a set of hearing aids.

    • Our price includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our Personal Hearing Guides. Financing options are available for as low as $90/month over 24 months. Each purchase of an Eargo device comes with a 12-month warranty and 45-day money back guarantee with free, fast shipping. Learn more at shop.eargo.com.

  5. I tried to call that number listed in the article and it states it is not working!!! I am interested in the NEO!

    • We’re sorry it was difficult to get in touch with our team, John. We’ll let your Personal Hearing Guide know to reach out. Please feel free to get in touch at social@eargo.com if we can help from here!

  6. Bob Huffman Reply

    At FIRST I threw away my Costco hearing aids, I was your biggest fan,
    could have been the poster boy.

    I play 12-14 hours a day, figured with a good charge, and a good cleaning.
    They would LAST 8 hours. WRONG

    So disappointed, half the time only one works, change ear buds, helps (the buds are interchange-able , just marked to help identify ) they set on charger for days,

    Called business so many times they know be by first name.
    If there was a liberal trade in plan, I would try new, improved model,
    otherwise I will just say “HUNN ” a lot. I have very minimal hearing loss.
    Bob

    • We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn about your opportunities to upgrade to Eargo Neo.

  7. I HAVE ONE OF THE EARGO MODELS…NOT THE FIRST BUT THE SECOND. I BELIEVE YOU HAVE MY INFORMATION IN YOUR SYSTEM. I AM INTERESTED IN THE NEO. I AM WONDERING WHETHER THE PADDLES ARE ANY EASIER TO CLEAN THAT THE FIBERS. MY MAIN PROBLEM IS WITH EARWAX. IF I TAKE THEM OUT AT NIGHT AND WAIT FOR THE WAX TO HARDEN (AS WAS SUGGESTED BY YOUR GROUP), THEY ARE NOT IN THE CHARGER AT THAT TIME. IF I CLEAN THEM IN THE MORNING, THEY HAVE NOT BEEN CHARGING, IT WOULD SEEM TO ME THAT SWITCHING BETWEEN 2 SETS OF FIBERS OR PADDLES WOULD BE THE SOLUTION. AT ANY RATE, GIVE ME A NUMBER TO CALL TO TALK ABOUT THE NEO.

    • We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn about your opportunities to upgrade to Eargo Neo.

    • Hi Jim, I’ve found that a QTip soaked in Target Nail polish remover (not straight Acetone) dissolves any ear wax and if you let the Flexi dry out – Bingo! good as new.

  8. I am a past customer and will pay $1000.00 for the newer style(eargo neo)pair.
    jjanke

    • We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn about your opportunities to upgrade to Eargo Neo.

  9. George Small Reply

    I HAVE “TRIED” EARGO IN-THE-EAR HEARING DEVICES TWICE. BOTH TIMES I HAD TROUBLE WITH SQUEALING NOISES WHEN I HAD THEM IN AND ANYTHING EXTERNAL GOT NEAR MY EAR (LIKE WHEN I HUGGED SOMEONE AND OUR HEADS GOT NEAR EACH OTHER; OR WHEN I WAS IN A LOUNGE CHAIR AND I TURNED MY HEAD PUTTING MY EAR NEXT TO THE HEADREST). HAVE YOU MADE ANY PROGRESS ON REDUCING OR ELIMINATING SQUEALING???

    • Eargo Neo features our best noise reduction, our best feedback cancellation, and more added stable gain (for signal below 65dBSPL), letting you experience dazzling, rich sound, just as nature intended. We’d suggest giving your Personal Hearing Professional a call at 1-800-734-7603 to learn more about how Eargo Neo can help you hear every moment.

  10. Kenneth Smith Reply

    Will the flexi palms fit the eargo max? Would like to try them.

    • Flexi Palms will fit Eargo Max and Eargo Plus, as well as Eargo Neo.

  11. Diane Grasha Reply

    I submitted this question before and it verified that my comment was received. Still did not get an answer. I was told that you only sell the devices in sets and I cannot purchase just one, which is all that I need. My question is why?

    • Our device was designed to both hold and charge both of our hearing aids. The hearing aids themselves can be used in each ear, so those who only need one device can essentially purchase two for the price of one!

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