These days, you’d be hard-pressed to find a type of business that hasn’t been revolutionized from the ever-growing demand to purchase products online. From cars, to mattresses, to pre-prepared meals, to zombie apocalypse survival kits (no really, we’re serious), buying online often offers better savings and more convenience. So it’s probably not too surprising that this trend has made its way to the hearing aid industry over the past few years. But buying a big-ticket item isn’t always easy. You’ll want to do research and navigate through technical jargon before landing on the right solution for you.  

We want to make things easy. We’re proud to be a pioneering hearing aid brand that sells directly to consumers online (also over the phone) and we’re quite fond of our beautifully designed Eargo devices, too (call us biased). But regardless of whether our hearing aids are the right solution for you, we’d like to offer some helpful tips for buying hearing aids online.

What type of hearing aids can you buy online?

Hearing Amplifiers

What are hearing amplifiers and what makes them different than conventional hearing aids like Eargo? There are plenty of these low-cost options out there that frequently disguise themselves as hearing aids, but there are a few main factors that distinguish them:

  • They are not an FDA-registered, Class 1 medical device intended to specifically help people with hearing loss. They are re-packaged and re-labeled devices made by overseas manufacturers. Eargo devices are FDA-registered, ensuring that everything is up to their (and our) high standards.
  • They amplify… well, everything — talk about a ruckus in your ear. In contrast, Eargo has three levels of noise reduction, feedback control, specific amplification curves for high-frequency hearing loss, and an innovative fitting design with Flexi Fibers that allow natural sounds to be heard “unblocked.” In short, Eargo hearing aids sound rich and life-like – you’ll hear everything and experience the world in full, technicolor sound.
  • Beauty is in the eye of the beholder. Take a look at some pictures below of commonly featured hearing amplifiers found after doing a search. Eargo prides itself on innovative design, extreme comfort, and being virtually invisible when worn. Now we aren’t big alarmists over h(ear) at Eargo, but there’s a reason the old saying, “you get what you pay for” exists.
Bad and Ugly
The Bad and the Ugly

(Source: www.alibaba.com/)

Online Hearing Aids

There are currently a handful of companies that offer medical-grade hearing aids online in the US, and the hearing aids they sell are FDA-registered. When buying one of these hearing aids online, you’re likely to save some money compared to buying from your local hearing aid dispenser. You can also get various form factors (behind-the-ear, in-the-ear, etc) that help correct hearing loss, including more severe or less common types of hearing loss.

Hearing aids sold by online retailers here in the US are most often bought from one of the few large hearing aid manufacturers and resold to you. They don’t control the design or technology in the products they sell.

Eargo Hearing Aids

Eargo is the only hearing aid company in the US that designs, manufactures and sells its product directly to consumers online (with more than 20 patents in the US; and an international portfolio to boot!). We fully control the design of our product, and we have a keen focus on improving some of the main issues people have with hearing aids on the market today.

Our philosophy is that hearing aids should be easy to try, easy to buy and easy to use. Eargo hearing aids are rechargeable, invisible devices with a unique open fit form factor intended for mild to moderate hearing losses. That includes hearing loss from noise exposure or natural aging. This is by far the most common form of hearing loss, and sadly the least treated – not if we have anything to say about it!

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Eargo Device Testing - The most important part of testing is listening to our clients. Danny, our Chief Clinical Officer, is a listening ninja.
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Keep an ear to the ground when shopping online:

There are a few things you should be mindful of when buying hearing aids online:

1) Make sure any hearing aid you’re thinking of buying is suitable for your hearing loss. If you aren’t sure and have questions, any retailer should provide a way for you to easily find out and should have licensed professionals to answer any audiological questions.

Renee

In our case, we have a team of Personal Hearing Guides who specialize in helping clients determine whether Eargo would benefit them. As much as we’d like clients to use our device, if it’s not right for you, we’ll be the first ones to point you in the direction of hearing aids better suited to your needs.

2) It’s pretty rare that someone experiencing hearing loss can just pop a hearing aid in and call it a day. There’s generally a period of after-purchase support and care, when a new hearing aid user adjusts to the new sounds they’re hearing. And of course, given their everyday wear-and-tear, hearing aids often need servicing or repairs at some point.

Each new Eargo client is assigned a fully-licensed Personal Hearing Professional to help ensure they know how to use their new hearing aids and what to expect during the adjustment period. We also offer ongoing service and support for repairs and replacing devices if needed.

3) A general tip that applies to any of the more considered purchases you make online is to do some research on the company before you buy. In addition to user reviews online, you’ll often find news or other media coverage that will give you more (or sometimes less) confidence in completing your purchase.

We’re proud to be one of the fastest growing hearing aid companies in the country, with tens of thousands of users (and growing more every day). We’re supported by leading investors in Silicon Valley and beyond, and we’ve been gathering a lot of great praise regarding our award-winning devices (also here, and herehere too).

Best invention Time Magazine

If you’d like to explore whether Eargo is right for you, please call 1-800-734-7603 to speak with a Personal Hearing Guide or hearing professional. And should you decide to buy, either over the phone or at our online store, your new ears will arrive in days and your online searching will be over. At least, until your next purchase.

*As of 4/22/19: Eargo systems come with 45 day easy returns and are subject to a $99 handling fee. Eargo will not withhold a handling fee for the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont and West Virginia.

 

Author

From online marketing to Eargo’s website, John and team strive to help you learn about Eargo and hearing health, while hopefully having a modicum of fun.

86 Comments

  1. I would buy them If they had many channels that can be controlled to a specified hearing profile by the user. These do not.

    • Eargo devices are specifically designed for those with a of mild to moderate, high-frequency hearing losses, including hearing loss from noise exposure or simply due to natural aging. This type of hearing loss is very common but is (sadly) rarely treated. That’s where we come in. Each Eargo device has four custom developed Sound Profiles that are built on 30 years of research from the world-renowned National Acoustics Laboratories. These four scientifically-based Sound Profiles cover a wide range of mild to moderate, high-frequency hearing losses and aim to make speech clearer rather than louder.

  2. Robert Schepman Reply

    From the time an order is placed, what is the shipping time?
    I am very interested and will be getting a hearing test in the next 10 days to determine my type of loss .
    Be patient

    • We’re happy to work with clients to overnight orders. We understand the desire to hear more of life!

  3. Intrigued by this device and think it may be a good fit for me but disappointed to learn that purchasing just one is not possible. As they are interchangeable instruments, I’m not sure of the logic behind this policy. For those needing correction only in one ear Eargo is not an option. There are other similar devices available online that are.

    • You’re right, Diane. Eargo hearing aids are sold as a set, since our device was designed to both hold and charge both of our hearing aids. We hope you find a hearing solution that meets your needs.

  4. Michael Rapp Reply

    Hello,
    can you please send me a typical audiogram of a hearing los, that can be fixed with eargo? So I can show it to my doctor to get his meaning. Do you also ship to Germany? And do you perhaps have a PHP, who is speaking german? This would be perfect.

    Thank You for answering.

    • Due to FDA regulations, we do not currently have stores or ship outside of the United States. We will send either a sample kit or a set of hearing aids to a person’s US address contact and allow them to make personal arrangements for the overseas shipping. A typical audiogram would show a normal to mild loss in the low frequencies, sloping to moderate in the high frequencies. This is considered a “typical” or common hearing loss due to age and noise exposure. We recommend that you call and speak with one of our Personal Hearing Guides at 1-800-734-7603, who can put you in touch with an audiologist if needed. 

  5. Evelyn M Everett Reply

    I want to purchase a set of Eargo but want to know how does one clean them and how often should they be cleaned?

  6. Evelyn M Everett Reply

    I am ready to buy a set of Eargo’s but would like to know how often should they be cleaned and how is it done? Thanks, Evelyn

  7. Carol Burnette Reply

    I’ve read everything I could find on your hearing aids,, but what you don’t mention is the cost, a ball Park figure, I think most people would be interested in knowing about how much they would cost… It’s known that I would ,It’s also know that it won’t be the same for everyone.. Could you please give me a, ballpark figure? As I live off of social security and i know they are expensive, but I need them very much, i’m tired of having to blast my TV to hear it and also It have to watch peoples mouth and try to Read their lips and I miss so much and I’d love to be able to hear it all when people talk to me, without having to always ask them to repeat themselves,
    If you could please let me know about how much they would cost, If would be so great full..
    Thank you and may God bless you
    Carol Burnette

    • We’re currently selling three sets of hearing aids, Eargo Plus and Eargo Max and the recently-released Eargo Neo, for $1,450, $2,150 and $2,750, respectively, with financing options as low as $90/month available at shop.eargo.com. Have questions? Our Personal Hearing Guides are all ears at 1-800-734-7603.

  8. I have very large ear canals, and hearing aids can be lost without modifications. How does the Eargo handle this?

    • We provide both a regular and large size of our Flexi Fibers, the medical-grade silicone that helps our device rest comfortably in the ear. We’d suggest requesting a free sample from try.eargo.com to learn whether Eargo will be a good fit for your mild to moderate, high-frequency hearing loss.

  9. Sounds like a nice product to try. I have to get a audiology test ASAP!

    • No audiogram required! H(ear)’s the best way to get started: Head on over to https://try.eargo.com/ to request your free, non-working sample kit to get an understanding of the fit and feel of our devices. Then, expect a call from your Personal Hearing Guide. They’ll discuss whether Eargo is right for your mild to moderate, high-frequency hearing loss. Have questions along the way? We can lend an ear at 1-800-734-7603.

  10. EARL MILLER Reply

    why are the right and left different, why can’t the left fit in the right ear and vice versa?

    • Our modern hearing aids are interchangeable, and can be safely worn in each ear.

    • We’re currently selling three sets of hearing aids, Eargo Plus and Eargo Max and the recently-released Eargo Neo, for $1,650, $2,150 and $2,750, respectively, with financing options as low as $90/month. Our price includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our licensed Personal Hearing Professionals. Have questions? Our Personal Hearing Guides are all ears at 1-800-734-7603.

    • Stephen Karetzky Reply

      I requested a sample a few minutes ago, but now I see that you do not offer just one for sale. Please do not contact me by email or phone since I am no longer interested.

      • Thank you for considering Eargo, Stephen. We hope you find a hearing solution that meets your needs.

  11. Anthony L Hall Reply

    Why is your price for the Eargo Neo keep changing? One place their $1450 then $1650, Which is it? if this is how you do business don’t bother sending me the non working plugs,Don;t call me either.I’m no longer interested.

    • We launched Eargo Neo with a reduced price as part of an introductory offer. At that time, we had also reduced the price of Eargo Max as well as Eargo Plus, which we sold for $1,450. When we ended the offer, Eargo Plus’s price increased to $1,650.

  12. As I age my hearing ability also ages. Does your product need an adjustment?

    • Eargo devices are specifically designed for those with a mild to moderate, high-frequency hearing losses, including hearing loss from noise exposure or simply due to natural aging. This type of hearing loss is very common but is (sadly) rarely treated. That’s where we come in. Each Eargo device has four custom developed Sound Profiles that are built on 30 years of research from the world-renowned National Acoustics Laboratories. These four scientifically-based Sound Profiles cover a wide range of mild to moderate, high-frequency hearing losses and aim to make speech clearer rather than louder.

    • Love the product out of my reach. I'm on disability. Very tight income. thanks anyways Reply

      love the product. a little out of my reach. I’m on disability. kinda of tight. thanks anyways

      • You can learn more about our low-cost financing options, starting at $77 a month for 24 months, at shop.eargo.com. Some organizations that may be able to provide additional assistance obtaining hearing aids are your local Lions Club, United Way Speech and Hearing Centers, as well as Better Hearing Institute’s AUDIENT program. We hope you find a hearing solution that meets your needs.

  13. Darlene Shepherd Reply

    I have about 50 % hearing loss and Darrell Hudelson has about the same in hearing loss. Mr Hudelson has Medicare and medicad. I have only Medicad We are both on SSI

    me

    • We are committed to making hearing health technology more affordable, which is why we offer financing options from $90 a month. We also suggest clients check with their insurance provider to see if their plan offers any coverage for hearing aids (if it does, our audiologists are happy to complete a superbill on their behalf). Some organizations that may be able to provide additional assistance obtaining hearing aids are your local Lions Club, United Way Speech and Hearing Centers, as well as Better Hearing Institute’s AUDIENT program. We often point clients here if we’re unable to help. Our Personal Hearing Guides are all ears at 1-800-734-7603 should you have any questions about our comfortable, invisible devices or how we can help point you in the direction of a hearing aid that meets your needs. ?

  14. I have “severe” hearing loss in both ears, have been tested by two groups confirming same. I keep seeing “moderate” hearing loss. What are the chances yours will work for me?
    Don Brown

    • Eargo is a modern hearing aid, designed for adults experiencing mild to moderate, high-frequency hearing loss. Our device may not be appropriate for those experiencing more severe to profound loss. You can take our hearing screener at try.eargo.com, or call our Personal Hearing Guides with any questions at 1-800-734-7603. Ch(ears)! ?

  15. Herman Staton Reply

    I fell for the EarGo Max and the military discount, the 45 day trial period. I felt I was on the right path. However, on April 5, 2019 my left ear Eargo stopped working so I called them. Send it back, we’ll put one in the mail to you right away, so I did. It’s now been 10 days and the person on the telephone today said is was shipping today.
    I was warned not to buy these by friends and family and of course Beltone.
    Well I’m back to the Beltone’s, This was a big mistake!

    • Thank you for speaking with our Client Crea team about your device. It was overnighted to you and is set to arrive today by 8 PM. Please call our team at 1-800-734-7603 with any questions.

  16. George Kagawa Reply

    I don’t recall the exact date, but I recently got your approval to get a replacement hearing aid set. I have not received it and wonder when I can expect to get them. I leave for Hawaii in two days for a week and was hoping to go there with my new hearing aid set. I can e emailed or phoned at 928-203-0632.

    • We’ll let your Personal Hearing Guide know to check in, George. Please feel free to give our Client Care team a call at 1-800-734-7603 or create a case by sending an email to social@eargo.com.

  17. Charles E Shoesmith Reply

    Your company sounds like a typical online business and I want nothing to do with you and your hearing aids are to expensive.

    • Did you know Eargo costs about 52% less than the average traditional hearing aid? You can learn more about our low-cost financing options, starting at $90 a month for 24 months, at shop.eargo.com. Or, call our Personal Hearing Guides with questions about our product and process at 1-800-734-7603.

  18. David E Borde Reply

    I am somewhat confused, this is my initial get acquainted effort; yet there seems to be a lot of dissatisfaction “ahead of the sale.”

    Q.1 If these devices do not use batteries what do they use as power sources?

    Q.2 Capacitors? How long do the “aids” last on a single charge?

    Q 3. Does a useful life charge depend on how much processing takes place,say during a typical day’s use?

    • We’ve nixed batteries in favor of a more modern way to power up – with a USB cord and charger – just like a smartphone. Our rechargeable hearing aids hold a full charge for up to 16 hours of use, and take approximately 6 hours to charge. Eargo is a technological device that’s lithium-ion battery life is rated at 1,000 charging cycles, though the lifetime of the product will be dependent on the wearer’s type and frequency of use. As with any piece of electronics, our device’s lifespan is a function of how well you care for the set of hearing aids and tech obsolescence. We have Eargo devices that are still fully operational since we began selling them in 2015. Please call our Personal Hearing Guides with questions at  1-800-734-7603.

    • We’re currently selling three sets of hearing aids, Eargo Plus and Eargo Max and the recently-released Eargo Neo, for $1,650, $2,150 and $2,750, respectively, with financing options as low as $77/month. Our price includes both hearing aids (left and right), a charger and USB cord (we’ve nixed those pesky batteries in favor of a more modern way to power up), our patented, replaceable Flexi Fibers, Wax Guards, and starter services including one-on-one time with our licensed Personal Hearing Professionals. Have questions? Our Personal Hearing Guides are all ears at 1-800-734-7603.

    • Roger, we’re not sure how to best answer your question. If you have an ask about our modern hearing aids or process we could help address, our hearing guides may be best suited to help. They’re all ears at 1-800-734-7603, and support@eargo.com.

    • Thank you for considering Eargo, Les. Due to FDA regulations, we do not currently ship outside of the United States. We will send either a sample kit or a set of hearing aids to a person’s US address contact and allow them to make personal arrangements for the overseas shipping. Please call our Personal Hearing Guides with any questions. We’re all ears at 1-800-734-7603.

  19. Marjorie Springer Reply

    I asked for a sample but have decided I do not want one. The more I read about it the more I don’t feel good about it. Please cancel the sample I requested. Thank you

    • Thank you for considering Eargo, Marjorie. We’ll let your hearing guide know. We hope you find a hearing solution that meets your needs.

  20. Marcela Stegemueller Reply

    Please do not call me or communicate with me in any way. I need a hearing aid for only one ear and you do not sell that kind.

    • Thank you for considering Eargo, Marcela. We hope you find a hearing solution that meets your needs.

  21. If after 1000 charging cycles, must one buy a new set of Eargo Aids?

    • Eargo is a technological device that’s lithium-ion battery life is rated at 1,000 charging cycles, though the lifetime of the product will be dependent on the wearer’s type and frequency of use. As with any piece of electronics, our device’s lifespan is a function of how well you care for them and tech obsolescence. We have Eargo devices that are still fully operational since we began selling them in 2015. Please call our Personal Hearing Guides with questions at 1-800-375-8058.

  22. This product sounds great and I just requested the samples but after thinking about it realize that I need to do more research. Please do not send the samples or call at this time. I have over the ear hearing aids and am wondering if they have anything like yours now.

    • Thank you for considering Eargo, Wanda. We hope you find a hearing solution that meets your needs.

  23. Donald Tuttle Reply

    Please cancel my sample of Eargo appliances as I am no longer interested’ I have found a set that is covered by my insurance without having to pay out of pocket,

  24. David Patton Reply

    I have reconsidered my request for samples.
    Please do not send them, or contact me
    Thanks

    • Thank you for considering Eargo, David. We hope you find a hearing solution that meets your needs.

  25. Gerald Kahn Reply

    I am intrigued but not ready to proceed. Please cancel my request for a free sample.

  26. Please cancel my request for a sample. I have severe hearing loss in my left ear. Thanks

    • Thank you for considering Eargo, Sandra. We hope you find a hearing solution that meets your needs.

  27. zeke abrams Reply

    It’s almost 930 pm in Assis, Sao Paulo Brasil.. I just ordered the sample hearing aid and no sooner did I complete the transaction with my information, then the phone rang. I have a stateside phone number from Idaho where my mother lives so she can reach me at no cost.
    This kindly woman with a deep southern accent called me to find out if I had any questions about the product. I was instantly miffed. First, it was very difficult to understand her then once I did, her question came out of the blue. I snapped at her for asking me if I had any questions about the product. Apparently she didn’t believe I would have scanned all the available information online. Nonetheless, I’m sorry I snapped at her and if I could retract my nasty attitude at that moment, I would… but I cannot. Ergo, let it be known, I’m sorry for being nasty. If she wishes to call back, I promise to be nicer… much nicer.

  28. Only need it in one ear.too expensive.. Cancel my order for samples..

    • Thank you for considering Eargo, Dianne. We hope you find a hearing solution that meets your needs.

    • Thank you for considering Eargo, Saundra. We hope you find a hearing solution that meets your needs.

  29. Annette Paukovitz Reply

    I have a hearing loss in only one ear, am I required to wear both hearing aids?

    • Eargos are sold as a set, since our device was designed to both hold and charge both of our hearing aids. You can learn more about our modern hearing aids at https://shop.eargo.com. Or, call our hearing guides with any questions at 1-800-375-8058. We’re all ears!

    • Eargo is a modern hearing aid, designed for adults experiencing mild to moderate, high-frequency hearing loss. Our device may not be appropriate for those experiencing more severe to profound loss.

  30. Audrey Brown Reply

    If there is a charge for trying out the kit, I do not want it.

    • We offer our free, non-working sample kit so first-time clients can get an idea of how Eargo fits and feels with a mock device. Eargo covers the cost of shipping the sample to clients. Our modern hearing aids are also available to take for a test spin at b8ta locations around the nation. The only time we’ll request payment information is should a client choose to purchase our hearing aids, or work with our financing partner on payment plans or financing options. It’s important to note each purchase of our modern hearing aids comes with a 45 day, easy return so you can return your device, no questions asked, if you are not satisfied. Have questions? Our hearing guides are all ears at 1-800-734-7603.

  31. Shelly Louden Reply

    I did not consider that I will not be able to receive the Eargo sample as I will be out of the country for a period of time. Please do not send me a sample now. I will reapply at a later date when I am available.

  32. Edward V.Diggins Reply

    I requested a free sample but after reading your reviews, discovered that you sell two ear pieces instead of one.. Two for me would be a waist where as I only need one..Please cancel my order and no further communication is needed . Thank you.

    • Thank you for considering Eargo, Edward. We hope you find a hearing solution that meets your needs.

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